Achievements and Experience

August 2018 - present


• Ensure accurate and timely responses to all contacts across all communications channels e.g. 
 Zendesk and Hootsuite – emails, live chat, phone and social media
• Ensure high standards of tone and language in all written and verbal communications to 
 customers and internal stakeholders, maintaining a strong level of personalisation
• Provide necessary administrative support to all Nando’s Cardholders, engaging with customers 
 in a manner that protects their loyalty and advocacy 
• Show proactivity in identifying “Gold Dust” (celebrating customer advocacy) opportunities and 
 developing rapport accordingly
• Provide reports for Operations and Restaurant Management Teams
• Ensure appropriate direction and guidance are given to the Restaurant Management Teams 
 along with MDs, RMM, SQAT (Safety and Quality Assurance Team)
• Support the implementation of the CX strategic plan
• Provide customers with Restaurant Information and FAQs along with Campaign T&Cs
• Spot talent opportunities for the business and report to the Wider Marketing Team
• Liaise with PR, engage daily in public affairs and collate campaign feedback

September 2020 - March 2022


• Coordinate with the D&D team members to identify artwork requirements.
• Collaborate with the Technical Manager, Brand Manager and Packaging Manager to ensure compliant artwork is generated and all needs are met.
• Coordination of LID (pack Copy) transfer into artwork
• Managing product artworks to tight deadlines
• NEW ARTWORK: Taking the design template supplied by the Brand Manager and updating the necessary information on the LID.
• EXISTING ARTWORK: Coordinate the process of artwork adaptation to fit another market or purpose.
• Inspect, verify and ensure all artwork is proof read before and after artwork transfer
• Throughout the artwork development, you will be responsible for benchmarking, creating mock ups, writing and giving input into creative and copy briefs.
• Maintenance of internal artwork library (Packaging Central along with Packaging Manager)
• Maintaining and improving the current artwork lifecycle process
• Marketing admin support
• Raising and receipting PO’s.

August 2017 - August 2018


• Collaborate and manage customer success plans to help customers achieve their strategic objectives.
• Partner with the account team to build long-term customer relationships, across all business functions within the customer organisation.
• Conduct monthly service reviews and executive business reviews to proactively track progress against the success plan and monitor deployment velocity, consumption and works towards addressing any blockers.
• Engage and strengthen relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy.
• Proactively review customer consumption and health scores to derive actionable insights to help customers optimize their Microsoft investment.
• Be jointly accountable for the end-to-end delivery plan to drive customer success, operational health and digital transformation.
• Oversee projects, and engagements in-pipeline, in-progress to successful closure by removing blockers, managing dependencies, risks and impact to secure successful delivery of the program, project and engagement.

February 2012 - August 2017


• To drive a selling culture within the team.
• Consistently raise performance and capability of the team to support developing internal talent.
• To always energise the team to deliver first-class customer service within a fast-paced environment. 
• Know the daily sales targets, priorities, promotions & selling opportunities. 
• Complete tasks with pace and in line with SOPs.
• Have great product knowledge to sell and recommend our products and services.
• To utilise and influence data to support operational decisions.

August 2011 - December 2012


• Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
• Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
• Partner with the store management team to monitor merchandise sell-through and replenishment utilizing sales reports.
• Create visually appealing and brand-appropriate displays to drive sell-through and react to the needs of the business in the store.
• Demonstrate a clear understanding of the latest looks through dressing techniques.
• Implement the Window changes in stores and update the interior dressings on a regular basis.
• Provide product and brand knowledge to employees and customers.

August 2011 - Present


  • Capture and edit visual content for multiple platforms.

  • Produce photography in various methods including printed/digital media.

  • Deliver final product to various sources including internal and external customers, media, graphic designers, and corporate communications.

  • Perform retouching and image adjustments after shoots.